|Date:||18 July 2014|
Our complaints procedure is for complaints about how we have treated you or your application.
We cannot use the complaints procedure to deal with complaints that are not about us, or are about the actions of an organisation we have provided funding to.
However we are interested in any comments that you may wish to make and will still provide you with a written or final response.
This leaflet explains the formal procedure for dealing with complaints, and the sorts of things people can make a formal complaint about.
To share your concerns or complaints with us please contact us.
Raising a concern
Anyone may raise a concern about an organisation that has applied to us or has received funding from Arts Council England, and even for organisations who have not. We will also note third party concerns about arts and culture projects and organisations that we are not directly supporting with our investment. This guidance explains how to raise a concern and how we will deal with it: