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If you want to make a complaint, we have a procedure for you to use. This document explains the procedure. All the lottery distributors in the UK use this procedure. It applies to all aspects of our work, not just lottery funding.

Making a complaint will not affect in any way the level of service you receive from us. For example, if your complaint is about an application for funding, this will not affect your chances of getting a grant from us in the future.

Download our guide to making a complaint