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If you want to make a complaint, we have a procedure for you to use. This document explains the procedure. All the lottery distributors in the UK use this procedure. It applies to all aspects of our work, not just lottery funding.

Making a complaint will not affect in any way the level of service you receive from us. For example, if your complaint is about an application for funding, this will not affect your chances of getting a grant from us in the future.

Download our guide to making a complaint


Contact us

Enquiries by post should be sent to:

National Service Centre

The Hive
49 Lever Street
Manchester M1 1FN

53.48349, -2.231

Arts Council England – National office

14 Great Peter Street

51.497002, -0.12821

Chief Executive's office

Our offices