Enquire is a collaborative, real time, 24/7 digital reference service. It delivers an enhanced information service to the public by providing unfettered 24/7 access to library and information professionals through chat and email technology.

Enquire is socially inclusive; available to anyone with a web browser or web-enabled mobile device and internet access. It is an accessible chat based service that is staffed globally, managed nationally and delivered locally and epitomises public library collaborative/shared service delivery. During 2012 a text (SMS) based service will be trialled, another way in which to make the service more accessible to users. 

Additionally, Enquire allows for a local layer to be added, for no additional cost, to allow local adhoc or permanent services to be run alongside the national service.

Having officially launched in October 2005 the Enquire service is supported through subscription and staffing by library partners. Enquire is now the longest running full time, open-to-all web service of its kind anywhere in the world, preceding commercial versions, and all delivered by UK public libraries. This demonstrates the pivotal role that libraries have had and continue to play in information delivery, bibliographic search and learning across all ages. The software platform, QuestionPoint, is supplied by OCLC, as is service management.

Further information is available at: enquire-uk.oclc.org

How to subscribe

If you wish to subscribe, first take a look at the Model Licence. For further details and pricing information, please contact:

Russ Hunt
Account Manager
8th Floor, West Wing
54 Hagley Road
B16 8PE

Telephone: +44 (0)121 456 4656
Mobile: +44 (0)7872 692 788
Fax: +44 (0)121 456 4680