Our current office hours are 9am to 5pm Monday to Friday.
We aim to reply fully to all enquiries within five working days of receipt. If the issue takes longer than this to resolve, we will explain to you why there is a delay and when you can expect to receive a full response.
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Making a complaint
Our complaints procedure is for complaints about how we have treated you or your application. This leaflet explains the formal procedure for dealing with complaints, and the sorts of things people can make a formal complaint about.Read the guidance