Skip to main content Skip to site map (in footer)
Front page of Making a complaint

Making a complaint

Date:18 July 2014

At Arts Council England we try to give the best service possible. However we recognise that sometimes things go wrong and you may wish to make a complaint.

Our complaints procedure is for complaints about how we have treated you or your application. We cannot use the complaints procedure to deal with complaints that are not about us, or are about the actions of an organisation we have provided funding to. However we are interested in any comments that you may wish to make and will still provide you with a written or final response.

This leaflet explains the formal procedure for dealing with complaints, and the sorts of things people can make a formal complaint about. To share your concerns or complaints with us please contact us. You can also download our customer service charter.

Anyone may raise a concern about an organisation that has applied to us or has received funding from Arts Council England. We take such concerns very seriously. This guidance explains how to raise a concern and how we will deal with it:

Raising a concern [PDF]
Raising a concern [Word]

Otherwise, please select from the options below:

Making a complaint [Word]